ENGEL e-connect & e-connect.24
4 July 2019
ENGEL's versatile services empower you to leverage all optimisation potentials at all times. Our competent service team supports you whenever you need help: with ENGEL injection moulding machines of any generation, over all of our technologies, and with any control unit version.
e-connect: The customer portal for greater insights
The free ENGEL e-connect customer portal pools all available information for your systems. You can stay informed of current service items, monitored components and upcoming deadlines at all times. In the event of an issue, the portal allows you to send a service request directly to ENGEL.
Benefits | e-connect
- free, independent of location and always available
- detailed information and documentation on all your ENGEL equipment
- current status data of your equipment for the proactive detection of impending downtimes
- complete order and service history for efficient handling of service cases
- simple and quick pricing and availability check of spare parts
- overview of currently used and available products for further optimization of your systems
e-connect.24: Support around the clock for even more productivity
ENGEL e-connect.24 gives you fast, professional ENGEL support directly on your machine. More than 550 service engineers around the world help you identify the issue quickly and at any time, guaranteeing trouble free production. The inexpensive remote maintenance package supports an electronic emergency call to your first level support or ENGEL in cases where service is required or an error occurs. Our specialists immediately start looking for the cause of the problem via a remote connection.
Benefits | e-connect.24
- free 24/7 online support
- global online support
- qualified ENGEL support
- fast troubleshooting
- absolute data security
- complete service history